Effective Date: September 05, 2026
Last Updated: September 05, 2026

Wyld Mountain Customs (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share personal information when you interact with our website (https://wyldmountaincustoms.com/), request information, design services, a consultation, or a project estimate, communicate with us by email, phone, or SMS, and use any related forms, scheduling tools, or customer communication platforms we make available. By using our website or services, you agree to this Policy.

1) Information We Collect

A. Personal & Contact Information (you provide)

  • Name
  • Email address
  • Phone number
  • Property address, city, state, and ZIP code, if provided
  • Project budget, estimated project date, project details, preferences, and other information you submit through our forms or during consultations

B. Project & Service Information

  • Information about the custom artificial rockwork, pool or spa feature, waterfall, grotto, water slide, rock restoration or remodeling, design, retaining wall, boulder, entertainment area, pond, stream, landscaping, or related services you request
  • Photos, plans, renderings, measurements, property conditions, design preferences, budget ranges, estimated project dates, and scheduling details you provide
  • Information requests, consultation requests, design requests, estimate information, service selections, and project-related notes

C. Communications Data

  • Records of emails, phone calls, SMS/text messages, voicemails, and other communications with us
  • Inquiry responses, consultation or appointment communications, estimate follow-ups, project updates, and customer support communications

D. Technical & Usage Data (automatic)

  • IP address
  • Device and browser type
  • Operating system and language
  • Pages viewed, referring URLs, and basic site interaction data
  • Cookies, pixels, analytics tags, and similar technologies (see Section 8)

E. Social / Third-Party Interactions (optional)

  • Public profile information or engagement data if you interact with us through Instagram or other third-party platforms linked from our website

F. Optional Reviews, Testimonials & Feedback

  • Information you submit in reviews, feedback forms, testimonial requests, or customer satisfaction communications

2) When We Collect Information

We may collect information when:

  • You fill out a contact form, request information, request design services, request a consultation or estimate, or otherwise inquire about services
  • You communicate with us by email, phone, or SMS/text message
  • You schedule or request consultations, design work, site visits, project services, or appointments
  • You interact with our website, social profiles, project gallery, or embedded tools
  • You provide project information, photos, plans, addresses, budgets, estimated project dates, or other details needed for a consultation, design, estimate, or service

3) How We Use Information

We may use collected information to:

  • Provide, operate, and improve our website and services
  • Respond to information, consultation, design, estimate, and customer inquiries
  • Schedule consultations, site visits, design work, project services, and follow-up communications
  • Prepare designs or estimates, coordinate projects, and deliver requested services
  • Communicate regarding appointments, project updates, reminders, support, and service-related notices
  • Send marketing or promotional messages only where permitted and, where required, with your consent
  • Maintain internal records, troubleshoot issues, and improve user experience
  • Protect our rights, prevent misuse, and comply with legal obligations

Where applicable, legal bases for processing may include consent, contract performance, legitimate interests, and legal obligations.

4) How We Protect Information

We use reasonable safeguards designed to protect your information, including:

  • Encrypted website connections (HTTPS/TLS) where applicable
  • Access controls and reasonable administrative safeguards
  • Use of reputable hosting, communication, CRM, scheduling, and service providers
  • Reasonable efforts to limit access to information to those who need it

No method of transmission over the internet or method of storage is 100% secure. By using our website or services, you acknowledge this risk.

5) Sharing & Disclosures

We do not sell personal information. We may share information only as reasonably necessary to operate our business and provide services, including with:

  • Website hosting and technology providers
  • CRM, form, scheduling, messaging, and communication platform providers
  • Email, SMS, phone, and call-routing service providers
  • Analytics, advertising, and lead-tracking providers, where applicable
  • Payment processors, where applicable
  • Employees, contractors, designers, artisans, installers, suppliers, or service partners who need the information to support consultations, estimates, scheduling, design, project coordination, customer service, or service delivery
  • Government authorities, legal counsel, or other parties where required by law or where reasonably necessary to protect rights, safety, and security
  • Successors or counterparties in the event of a merger, acquisition, restructuring, or asset transfer

We expect service providers to use information only as needed to perform services for us and to safeguard it appropriately.

6) CRM, Scheduling & Messaging Platform Privacy

Wyld Mountain Customs may use third-party CRM, form, scheduling, call management, email, and messaging tools to help manage inquiries, consultation or estimate requests, customer communications, appointments, project notes, and follow-up workflows.

Information processed through these tools may include:

  • Your name, phone number, email address, and address information
  • Consultation, estimate, appointment, service, and project details
  • Communication history and message delivery status
  • Notes related to your inquiry, consultation, design, estimate, or project
  • Files, photos, plans, or other information you choose to provide

These platforms are used to support our business operations and customer communications. Their access to information is limited to the functions they perform on our behalf.

7) SMS / A2P Messaging

By providing your phone number and opting in where required, you consent to receive relevant SMS/MMS communications from Wyld Mountain Customs, such as responses to inquiries, consultation or appointment communications, estimate follow-ups, project-related updates, and customer support messages. Promotional or marketing text messages will be sent only where you have provided the necessary consent.

We do not share mobile numbers, text messaging originator opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with messaging providers, carriers, aggregators, CRM providers, or other service providers only as needed to deliver text messages, maintain messaging compliance, and support related services.

You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us directly at kennedy@wyldmountaincustoms.com or 1-801-372-5125. Message and data rates may apply. Message frequency may vary.

8) Cookies & Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

  • Remember preferences and support website functionality
  • Measure website usage and performance
  • Understand how visitors interact with the site
  • Support advertising, remarketing, or lead attribution where applicable

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

9) Data Retention

We retain personal information only for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. We may delete, anonymize, or aggregate information when it is no longer needed.

10) International Transfers

If you access our website from outside the United States, your information may be processed in the United States or other locations where our service providers operate. Those jurisdictions may have data protection laws different from those in your location.

11) Your Privacy Choices & Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information, subject to legal exceptions
  • Opt out of marketing communications
  • Request information about certain data practices, where applicable

To make a privacy request, contact us at kennedy@wyldmountaincustoms.com. We may request information needed to verify your identity before processing your request.

12) Data Deletion Requests

To request deletion of your personal information, email kennedy@wyldmountaincustoms.com with the subject line “Data Deletion Request” and include enough information for us to identify your records. We may request verification before completing the request.

13) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

14) Third-Party Sites & Services

Our website may contain links to third-party websites, forms, tools, social platforms, maps, scheduling platforms, payment providers, suppliers, or services. Their privacy practices are governed by their own policies, and we are not responsible for their content, security, or privacy practices.

15) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest changes. Continued use of our website or services after changes are posted means you accept the updated Policy.

16) Contact Us

Wyld Mountain Customs
Website: https://wyldmountaincustoms.com/
Email: kennedy@wyldmountaincustoms.com
Phone: 1-801-372-5125
Business Address: 2125 W Pegasus Ave, Mapleton, UT 84664